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Skill Development

Aiuto academy of skill development is one of the leading institutions in Kolkata; it provides real time job oriented BPO/Contact center training to aspiring call center agents and work as medium between the young professionals who want to pursue their career in outsourcing industry or contact center and the leading organizations working in the same domain.

Our course contents for BPO training are precisely tailored to suit the training requirements of the target audience as well the industry. We focus on delivering comprehensive information and expert guidance to all individuals about the routine operations of any call center.

All our course content is continually refreshed, based on current and emerging industry trend.

“Enroll yourself and become a certified BPO Professional”

“Attend 30 Hrs of internationally recognized training and

take a fast track to a career in BPO operations”

Training Key Features:

Introduction to BPO/Contact center industry

  • Types of call centers & their functioning
  • Scope & career growth
  • Customer Relationship Management

Soft Skills

  • Effective communication skills (English)
  • Business communication
  • Telephonic Etiquettes
  • Listening skills

Accent Neutralization

  • Elimination of MTI (Mother Tongue Influence)
  • Jaw exercises while communication
  • Voice Modulation

Personality Development

  • Complete personality grooming
  • Body language & corporate outfits
  • Building confidence
  • Attitude management

Interview Preparation

  • Resume writing as per Industry standards
  • Group Discussion & Personal Interview (GD&PI)
  • Interactive Skills
  • Mock Interviews
  • Extempore

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